1. Introduction
This Cancellation Policy ("Policy") outlines the terms and conditions for cancelling orders placed on Sizzycart.com ("we," "us," or "our") e-commerce website "Sizzycart.com". By placing an order on our Website, you agree to adhere to the terms specified in this Policy.
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
2. Cancellation of Orders
- Cancellation Requests: You may request to cancel an order by contacting our customer support team within 1 day of placing the order. We will evaluate your request and determine if it meets the criteria outlined in this Policy.
- Eligibility: Cancellation requests are subject to approval and eligibility based on the order status and specific circumstances.
3. Eligible Orders for Cancellation
- Orders Pending Processing: Orders that have not yet been processed or shipped may be eligible for cancellation.
- Orders with Special Conditions: Certain orders, such as pre-orders or custom-made products, may have specific cancellation terms that will be communicated at the time of purchase.
4. Non-Eligible Orders for Cancellation
- Processed or Shipped Orders: Orders that have already been processed, shipped, or delivered are not eligible for cancellation.
- Digital Products or Services: Orders for digital products or services are generally not eligible for cancellation once the download or access link has been provided.
5. Cancellation Process
- Initiation: To initiate a cancellation request, please contact our customer support team and provide your order details.
- Approval and Refunds: If your cancellation request is approved, we will process the refund according to our Refund Policy.
6. Contact Us
If you have any questions or concerns regarding our cancellation policy, please contact us at [india@sizzycart.com]
7. Shipping and Delivery
We will make every effort to deliver products within the estimated timeframe, but delays may occur due to various factors beyond our control.
Risk of loss and title for products purchased pass to you upon delivery of the products to the carrier.( within 4-8 days )
Sizzycart.com reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.