Return policy

1. Introduction

This Return Policy ("Policy") outlines the terms and conditions governing the return of products purchased through Bromaart ("we," "us," or "our") e-commerce website "Flipdubai.in". By making a purchase on our Website, you agree to abide by the terms specified in this Policy.

2. Eligibility for Returns

  1. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described on the Website, you may be eligible for a return.
  2. Incorrect Orders: If you receive an incorrect product due to our error, you may be eligible for a return.
  3. Change of Mind: We may offer returns at our discretion for certain situations where you change your mind about a purchase, subject to specific conditions outlined below.

3. Return Process

  1. Initiation: To initiate a return, please contact our customer support team within 2 days of receiving the product. You may be required to provide relevant details, including photographs of the product if it is damaged or defective.
  2. Evaluation: We will evaluate your return request and determine if it meets the eligibility criteria outlined in this Policy.
  3. Approval and Options: If your return request is approved, we will notify you and provide options, which may include:
    • Replacement: Receiving a replacement product if the product is damaged or defective.
    • Refund: Receiving a full or partial refund, depending on the situation.
  4. Return Shipping: In certain cases, we may provide instructions for returning the product. You will be responsible for the cost of return shipping unless otherwise specified by us.

4. Change of Mind Returns

For situations where you change your mind about a purchase, we may offer returns under the following conditions:

  1. Timeframe: Return requests for change of mind must be made within 1 day of receiving the product.
  2. Condition: The product must be returned to us in its original, unopened, and unused condition, with all original packaging intact.
  3. Return Shipping: You will be responsible for the cost of return shipping for change of mind returns.

5. Exclusions

This return policy does not cover:

  1. Products that have been used, damaged, or altered after delivery.
  2. Products for which the return request is made beyond the specified timeframes.
  3. Products that are not eligible for return due to hygiene or safety reasons.
  4. Bromaart reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

7. Shipping and Delivery

We will make every effort to deliver products within the estimated timeframe, but delays may occur due to various factors beyond our control.
Risk of loss and title for products purchased pass to you upon delivery of the products to the carrier.( within 4-8 days )

6. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at india@flipdubai.in