Privacy Policy

PRIVACY POLICY FOR SIZZYCART.COM

Last Updated: [14-6-2025]

Disclaimer: In case of any discrepancy between the English version and translations, the English version shall prevail.

At SizzyCart.com ("we," "us," "our"), operated under the Globalhid Group of Companies, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website www.sizzycart.com, mobile application, or related services (collectively, the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable Indian laws, including data protection regulations. If you do not agree, please refrain from using our services.


1. COLLECTION OF YOUR INFORMATION

A. Personal Information

We collect the following when you use our Platform:

  • Name, email, phone number, shipping/billing address
  • Payment details (processed securely via PCI-DSS compliant gateways)
  • Government IDs (for KYC, if required)
  • Order history, preferences, and feedback

B. Non-Personal Information

  • Device & browser details (IP address, cookies, usage patterns)
  • Demographic data (for analytics and personalization)

C. Sensitive Personal Data (Under Indian IT Rules, 2011)

  • Financial information (handled securely for transactions)
  • Health-related data (if purchasing medical/wellness products)

2. USE OF YOUR INFORMATION

We process your data to:
Process orders, payments, and deliveries
Improve Platform functionality & user experience
Send order updates, promotions (with consent), and service alerts
Prevent fraud & comply with legal obligations
Conduct market research & surveys


3. SHARING OF PERSONAL DATA

We may share your information with:

  • Sellers & logistics partners (for order fulfillment)
  • Payment processors & banks (for secure transactions)
  • Legal authorities (if required under Indian IT Act, Consumer Protection Act, or other laws)
  • Globalhid Group affiliates (for operational purposes)

We do not sell your data to third parties.


4. DATA SECURITY

We implement industry-standard safeguards as per Indian IT Act & SPDI Rules, including:

  • SSL encryption for secure transactions
  • Restricted access controls to sensitive data
  • Regular security audits

5. COOKIES & TRACKING

We use cookies (with user consent) for:

  • Session management
  • Personalized ads (opt-out via browser settings)
  • Analytics via Google Analytics (anonymized data)

6. YOUR RIGHTS UNDER INDIAN LAW

You may:
🔹 Access, correct, or delete your personal data
🔹 Opt-out of marketing communications
🔹 Withdraw consent (may affect service access)
🔹 Lodge grievances with our Grievance Officer

To exercise these rights, contact:
Grievance Officer
Name: Bichu Babu
Designation: General Manager
Email: [india@sizzycart.com]
Address: [Karumady, Alappuzha, Bromaart Building 39A]
Response Time: 30 days (as per IT Act)

For general queries: [s.vishnudas@globalhid.nl]


7. DATA RETENTION

We retain data only as long as necessary for:

  • Order processing & legal compliance (per Indian tax/consumer laws)
  • Fraud prevention & dispute resolution

8. CHILDREN’S PRIVACY

Our Platform is not intended for users under 18. If we inadvertently collect such data, we will delete it upon notification.


9. UPDATES TO THIS POLICY

We may revise this policy to comply with new Indian laws (e.g., Digital Personal Data Protection Act, 2023). Changes will be notified via email/Platform notice.


10. CONTACT US

For privacy concerns:
Email: [india@sizzycart.com]
Phone: [9193929196]
Registered Office: [Karumady, Alappuzha, Bromaart Building 39A]


SizzyCart.com
A venture of Globalhid Group of Companies
Compliant with Indian IT Act, Consumer Protection Act & Data Privacy Laws


Note: This policy aligns with:

  • Information Technology Act, 2000 & SPDI Rules
  • Consumer Protection (E-Commerce) Rules, 2020
  • RBI Guidelines for Payment Security
  • Upcoming Digital Personal Data Protection Act, 2023