Refund policy

Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which Sizzycart.com ("we", "us", or "our") will process refunds for products purchased through our e-commerce platform. Sizzycart.com is a multi-vendor marketplace operated by Globalhid Group, a company with operations across the Middle East and Europe.

By purchasing any product through our website (www.sizzycart.com), you agree to abide by the terms outlined in this Policy.

Key Points to Note:

  • Sellers on Sizzycart.com may accept return requests at their sole discretion, even if the product might not be eligible under this policy.

  • If a seller declines a return request, the buyer has the right to raise a dispute under our Buyer Protection Program by emailing india@sizzycart.com or calling +91 93929 196.

  • If a seller does not have a replacement product, they may initiate a refund, which the buyer is obligated to accept.

  • All replacement requests must comply with the original product parameters.

  • If the seller rejects the return and the buyer raises a dispute, Sizzycart.com will mediate to resolve the matter.

    • If resolved in favor of the buyer: a refund will be processed once the product is returned.

    • If resolved in favor of the seller: no refund will be provided.

  • Being a multi-vendor platform, all product-related issues will be addressed in coordination with the respective vendor.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Damaged or Defective Products: If the product you receive is damaged, defective, or not as described on the site.

  • Incorrect Orders: If you receive a different item due to a fulfillment error on our part.

  • Change of Mind: Refunds for a change of mind are offered at our discretion, subject to the conditions mentioned below.

⚠️ Note: For innerwear and similar intimate products, refunds will not be applicable once used or opened, due to hygiene concerns. A clear unboxing video is strongly recommended to support any refund/dispute claim.

3. Refund Process

a. Initiation:

To initiate a refund, contact our customer support within 2 days of receiving the product at:

You may be asked to provide:

  • Order ID

  • Photographs or video footage taken during unboxing

  • Description of the issue

b. Evaluation:

We will assess whether your request meets the eligibility criteria as outlined in this Policy.

c. Approval & Options:

If your refund is approved, you may be offered one of the following options:

  • Replacement of the original product

  • Full or partial refund, depending on the issue and product category

d. Processing:

Refunds will be processed within 7 business days after approval. The amount will be credited to the original payment method (except Cash on Delivery).

4. Change of Mind Refunds

We may consider refunds for change-of-mind purchases if all the following conditions are met:

  • Timeframe: Request must be raised within 2 days of product receipt

  • Condition: Product must be unused, unopened, and in original packaging

  • Return Shipping: Buyer bears the cost of return shipping

Note: Acceptance of change-of-mind returns is subject to seller discretion, and not all products are eligible.

5. Exclusions

Refunds will not be applicable in the following scenarios:

  • Product is used, altered, or damaged post-delivery

  • Return request raised after the specified timeframes

  • Product categories restricted for hygiene reasons, especially innerwear and personal care items

  • Insufficient or no proof of damage/issue (e.g., missing unboxing video or photographs)

6. Contact Us

For any concerns or refund-related queries, please contact us at:

Note: Sizzycart.com is part of the Globalhid Group, a multi-national company operating in the Middle East and Europe.