English
1. Introduction
This Refund Policy ("Policy") outlines the terms and conditions under which Bromaart ("we", "us", or "our") will process refunds for products purchased through our e-commerce website Flipdubai.in. By making a purchase on our Website, you agree to abide by the terms outlined in this Policy.
Points to be noted:
Seller can always accept the return irrespective of the policy.
If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Seller can always accept the return irrespective of the policy.
If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program and can send an email to india@flipdubai.in or call us
In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Bromaart will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is not entitled to any refund.
2. Eligibility for Refunds
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described on the Website, you may be eligible for a refund.
- Incorrect Orders: If you receive an incorrect product due to our error, you may be eligible for a refund.
- Change of Mind: We may offer refunds at our discretion for certain situations where you change your mind about a purchase, subject to specific conditions outlined below.
3. Refund Process
- Initiation: To initiate a refund, please contact our customer support team within 2 days of receiving the product. You may be required to provide relevant details, including photographs of the product if it is damaged or defective.
- Evaluation: We will evaluate your request for a refund and determine if it meets the eligibility criteria specified in this Policy.
- Approval and Options: If your refund request is approved, we will notify you and provide options, which may include:
- Replacement: Receiving a replacement product if the product is damaged or defective.
- Refund: Receiving a full or partial refund, depending on the situation.
- Refund Processing: Refunds will be processed within 7 days of approval. The refunded amount will be credited back to the original payment method used for the purchase (except for COD).
4. Change of Mind Refunds
For situations where you change your mind about a purchase, we may offer refunds under the following conditions:
- Timeframe: Refund requests for change of mind must be made within 2 days of receiving the product.
- Condition: The product must be returned to us in its original, unopened, and unused condition, with all original packaging intact.
- Return Shipping: You will be responsible for the cost of return shipping for change of mind refunds.
5. Exclusions
This refund policy does not cover:
- Products that have been used, damaged, or altered after delivery.
- Products for which the refund request is made beyond the specified timeframes.
- Products that are not eligible for return due to hygiene or safety reasons.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at india@flipdubai.in.
